FREQUENTLY ASKED QUESTIONS

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the Terms & Conditions, Payment mode & other details to do the registration.
No. Registration on Pansari Direct is absolutely FREE.
You can Check and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one Pansari Direct account.
Yes, you can add multiple delivery addresses in your Pansari Direct account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one Pansari Direct account only.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Yes, you can place orders for multiple cities (in which we operate).

ACCOUNT RELATED

My Account is the section you reach after you log in at Pansaridirect.com. My Account allows you to track your active orders, Your Order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Cash Back reflect the amount of money which you have in your Pansari Direct account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” page.
My Shopping List is a comprehensive list of all the items previously ordered by you on Pansari Direct. This enables you to shop quickly and easily in future.

PAYMENT

You can pay for your order on Pansari Direct using the following modes of payment:

a.) Internet Banking

b.) Cash on delivery (COD).

c.) Credit & debit cards (VISA/ Mastercard/Rupay).

d.) Wallets (Pay-TM, GooglePay,PayUMoney, )

GST will be applicable as per Government Regulations and Yes added in the invoice.
Yes it is absolutely safe to use your card on Pansari Direct. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Pansari Direct account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

DELIVERY RELATED

Your order will be delivered to you on within 24-48 hours post successful placement of order. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will notify you.
We have a dedicated team of delivery personel and a fleet of vehicles operating across Delhi/NCR region which ensures timely and accurate delivery to our customers.
You can change your delivery address on our web/app once you log into your account. Click on “My Account” at the top right hand corner and go to the “My Account” section to change your delivery address.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.
In case of a delay, you will get msg from our delivery partner app or in som cases our customer support team prompty call and update to the customers.
Minimum order for delivery is Rs. 500 & above.
We do same-day delivery within a 15 km radius of our Warehouse.
The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Delhi within radius of 15 km only from Warehouse.

ORDER RELATED

Once you have placed your order you will not be able to make modifications on your order.
No you can only order products which are in stock. We try to ensure availability of all products at our warehouse however due to supply chain issues sometimes this is not possible.
You can check the status of your order in your My Account Page.
No, We don’t charge an order cancellation fee and you can cancel your order anytime before it left for delivery..
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
You can cancel your order from the YOUR ORDER section in My Account Page.

CUSTOMER RELATED

E-mail at support@pansaridirect.com
Our customer service team is available throughout the week, all seven days from 10 am to 6:30 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Pansari Direct. Do write to us support@pansaridirect.com in case of positive or negative feedback.
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

RETURN & REFUND

In case of any Quality related concern, you can claims within 5 days of delivery with process as mentioned in your My Account Page under section Returns, Refunds & Cancellation.
In case product delivered is wrong or damage, you can claims within 24 hrs of delivery with process as mentioned in your My Account Page under section Returns, Refunds & Cancellation.
In case product found miss in your delivered items, you can claims within 24 hrs of delivery with process as mentioned in your My Account Page under section Returns, Refunds & Cancellation.

OTHERS

No, We are a purely internet based company.
We do promotions over web/ app however can see current ongoing offers in your My Account Section.
The amount will be refunded to your Pansari Direct account to use as store credit in your forthcoming purchases or the resource from where you made the purchases. Please contact customer support for any further assistance regarding this issue.
We do refund to the orignal source of payment or Pansari Wallet as per the customer choice.
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at support@pansaridirect.com to know more.
We always welcome feedback, you can Rate and Review your Order and single product as well.
Login to your Pansari Direct account and you can share the Referral code in My Account section
Go to Pansari Direct or click the signup link received with the invite and register using your referral code.
You can refer up to 10 of your friends to Pansari Direct and earn a maximum of Rs.500 as referal bonus. From the 11th invitation, even if the referee completes the transaction of a minimum value of Rs.1000 and use the unique referrer code while signing up, the referral bonus will not be credited. To ensure that users don’t get spammed, kindly send invites only to people you are acquainted with.
No, there is no expiry date on the reward amount. Once the money is credited to your Pansari Direct wallet, it stays there till it’s used.
You can view your wallet balance and its associated details under “My Wallet” section in “My Accounts” page.
Yes, WOM (World of Mart) is now Pansari Direct.