How do I register?
Click the “Register” link at the top right corner of the homepage. Fill out the required information in the form that appears. You can also review our Terms & Conditions and payment details before completing your registration.
Are there any registration charges?
No, registration on Pansari Direct is free.
Do I have to register to shop on Pansari Direct?
You can browse products and add them to your cart without registering. However, you must register and log in to complete the checkout process and place an order.
Can I have multiple registrations?
No, each email address and contact phone number can only be linked to one Pansari Direct account.
Can I add more than one delivery address to an account?
Yes, you can add multiple delivery addresses to your Pansari Direct account via the "My Account" section. However, please remember that all items within a single order can only be delivered to one address. If you want items delivered to different addresses, please place separate orders for each address.
Can I have multiple accounts using the same mobile number and email ID?
No, each email address and phone number can only be linked to a single Pansari Direct account.
Can different family members have accounts with the same delivery address?
Yes, we understand the importance of time and the toil shopping for groceries. Up to three family members can have the same address provided the email address and phone number associated with each account are unique.
Can I have delivery addresses in different cities linked to one account?
Yes, you can add addresses in different cities where we operate and place orders for delivery to those locations, provided service is available in that specific area.
What is "My Account"?
"My Account" is your section on Pansaridirect.com, accessible after logging in. It allows you to track active orders, view your order history, manage addresses, and update your contact details.
How do I reset my password?
On the login page, enter your email address and click “Forgot Password.” You'll receive an email with instructions and a link to reset your password. If you encounter issues, please contact our customer support team.
What is Cashback & where can I see my Cashback balance?
Cashback is credit added to your Pansari Direct account, often calculated based on promotions or adjustments (like for undelivered items). You can use this credit for future purchases. You can view your cashback balance in the “My Account” section.
What is "My Shopping List"?
"My Shopping List" shows items you've previously ordered, making it quicker and easier to reorder your favorites.
What are the modes of payment?
We accept the following payment methods:
Are there additional charges or taxes? Is GST added?
Product prices displayed are inclusive of applicable taxes like GST, as per government regulations. The final invoice will show the detailed tax breakdown. Delivery charges may apply based on order value or promotions and will be clearly indicated at checkout.
Is it safe to use my credit/debit card on Pansari Direct?
Yes, using your card on Pansari Direct is secure. We comply with RBI directives requiring additional authentication (like OTP via VBV for Visa or Mastercard SecureCode) for online transactions, adding an extra layer of security.
What is Cash on Delivery (COD)?
Cash on Delivery (COD) means you pay for your order in cash at the time it is delivered to your doorstep.
Where do I enter a coupon code?
During the checkout process, usually on the payment method selection page, you will find a designated box to enter your coupon or e-voucher code. Apply the code, and the discount will be automatically deducted from your order total.
If I paid by card, how do I get a refund for items not delivered?
If we cannot deliver an item you paid for online, the corresponding amount will typically be refunded to the original source of the payment. Please contact our customer support team to request a refund.
When will I receive my order?
Orders are typically delivered within 24-48 hours after successful placement. We will notify you if there are any significant delays due to unforeseen circumstances.
How will the delivery be done?
We have a dedicated delivery team and vehicle fleet operating across the Delhi/NCR region to ensure timely and accurate deliveries.
How do I change my delivery address?
You must log into your Account via the Platform (website/app), navigate to "My Account," and then to the "My Address" section. Use the "+" function to add a new address. You are required to verify and ensure the intended delivery address is correctly updated and selected within your Account before submitting any order.
Do you deliver to my area?
You can check delivery availability during the checkout process. After entering your delivery address, the system will confirm if we deliver to your area before you proceed with payment.
Will someone inform me if my order delivery is delayed?
Yes. In case of a significant delay, you will likely receive a notification via our delivery partner's system or a call/message directly from our customer support team.
What is the minimum order value for delivery?
The minimum order value required for delivery is typically Rs. 500. This may be subject to change or waived during promotional periods.
Do you offer same-day delivery?
Yes, we offer same-day delivery for eligible addresses, currently within a 15 km radius of our warehouse. Availability may depend on order time and other factors.
Is Same-Day Delivery applicable to all products?
Same-day delivery, when available for your location, generally applies to our entire range of in-stock products.
Can I add or remove products after placing my order?
Unfortunately, once an order is confirmed, modifications (adding or removing items) cannot be made directly to that order. You may need to cancel the entire order (if it hasn't been dispatched) and place a new one with the correct items.
Can I order an item that is out of stock?
No, only items currently shown as in stock can be ordered. We strive to maintain availability, but occasionally items may become temporarily unavailable.
How do I check the current status of my order?
Log in and go to the “My Account” section. You'll find your order history and the current status (e.g., Processing, Shipped, Delivered) of your active orders there.
Is there an order cancellation fee?
No, there is no fee for canceling an order.
What should I do if an item is missing from my delivery?
Please check your items against the invoice upon delivery and report any discrepancies immediately to the delivery personnel if possible. If you notice a missing item (listed on the invoice) after the delivery personnel has left, please contact customer support within 48 hours of delivery to report it.
When and how can I cancel an order?
You can usually cancel an order through the “Your Orders” section within “My Account” as long as the order has not yet been dispatched for delivery.
How do I contact customer service?
Here's how you can contact our customer service team:
What are the customer service hours?
Our customer service team is available 7 days a week, from 10:00 AM to 6:30 PM.
How can I provide feedback on customer service?
We value your feedback! Please share your experience, positive or negative, by writing to us at support@pansaridirect.com.
How do I raise a claim regarding delivery or product quality guarantees?
If you encounter any issues regarding price discrepancies, product quality, or delivery problems, please contact our customer support team promptly. Provide your order details and describe the issue clearly so we can investigate and assist you effectively.
How do I address a quality issue with a delivered product?
If you have a quality concern with a delivered product, please raise a claim within 5 days of delivery. Follow the process outlined in the 'Returns, Refunds & Cancellation' section within your 'My Account'.
How do I report receiving a wrong or damaged product?
If you receive an incorrect or damaged product, please raise a claim within 24 hours of delivery. Refer to the 'Returns, Refunds & Cancellation' section in 'My Account' for the required process.
How do I report a missing item from my order?
If you find an item missing from your delivered order (and it is listed on the invoice), please raise a claim within 24 hours of delivery. The process is detailed in the 'Returns, Refunds & Cancellation' section of 'My Account'.
Do you have physical/offline stores?
No, we are currently an online-only company operating through Pansaridirect.com and our mobile app.
Where can I find current offers and promotions?
Current promotions and offers are often highlighted on our website/app banners and within dedicated promotional sections. You may also find personalized offers within your “My Account” section.
How will I get my money back for a cancellation or return?
Refunds are typically processed back to the original payment source (card, bank, wallet), depending on the circumstances and sometimes customer preference. Please contact customer support for specifics regarding your refund.
What are the modes of refund?
Refunds can generally be processed back to the original payment source (card, bank account, digital wallet).
Can corporate or business customers place orders?
Yes, we offer bulk supply options at special pricing for institutions like schools, restaurants, and corporations. Please contact us at support@pansaridirect.com for B2B inquiries.
How and where can I give product/service feedback?
We welcome your feedback! You can often rate and review your order or individual products directly on our website/app after delivery. You can also email general feedback to support@pansaridirect.com.
How can I refer Pansari Direct to my friends?
Log in to your Pansari Direct account. You should find your unique referral code and the option to share it in the “Referral Program” or “My Account” section.
I have a referral code. How do I use it?
When registering for a new account on Pansari Direct (either directly or via a referral link), there will typically be a field during the signup process where you can enter the referral code.
How many friends can I refer for bonuses?
You can refer multiple friends. However, referral bonuses (up to a stated maximum, e.g., Rs. 500) are usually earned only for a limited number of friends (e.g., the first 10) who successfully sign up using your code and complete a qualifying first transaction (e.g., minimum value of Rs. 1000). Please refer to the specific terms of the referral program and only send invitations to people you know.
