PRIVACY POLICY

This Privacy Policy (“Privacy Policy”) is an integral part of the Terms of Use of Pansari Direct (“Pansari Direct,” “We,” “Us,” or “Our”) and must be read together with the same. All capitalized terms used but not defined in this Privacy Policy shall have the meaning ascribed to them under the Terms of Use.

The website www.pansaridirect.com (“Platform”) is operated and managed by Pansari Group or its authorized representatives. Pansari Group values your privacy and strictly adheres to applicable data protection laws, rules, and regulations. This Privacy Policy outlines how Pansari Direct collects, uses, processes, discloses, and protects the personal information and sensitive personal data provided by the users (“You,” “Your,” or “User”) of the Platform.

By accessing or using the Platform, registering for an account, or purchasing products, you consent to the collection, storage, use, disclosure, and processing of Your information (including personal information and/or sensitive personal data) as per this Privacy Policy. Pansari Direct is not responsible for the misuse of Your personal information by unauthorized persons or third-party platforms.

1. Type of Information Collected

1.1 Information Provided During Account Creation:

  • Information You voluntarily provide when registering or purchasing products, such as Your name, email address, phone number, postal address, and demographic details (e.g., age, gender).
  • Payment details, such as bank account information, credit/debit card details, or wallet information, are used to facilitate transactions.

1.2 Information Automatically Collected:

  • Data automatically received when You use the Platform, such as Your IP address, device information, location, browsing behaviour, and interactions with the Platform.
  • Preferences, search results, and transaction history to enhance Your user experience.

1.3 Transactional Information:

  • Details related to Your purchases, including product type, order date and time, amount, payment method, and delivery information.

2. Collection and Use of Information

Pansari Direct collects and uses information to:

  • Enable the seamless operation of the Platform and provide the services requested by You.
  • Enhance and personalize Your experience, including tailored recommendations and promotional offers.
  • Facilitate transactions, process payments, and manage Your account effectively.
  • Send You updates, offers, and notifications about Your orders or changes to the Platform.
  • Respond to Your queries, feedback, or grievances.
  • Prevent fraud, ensure compliance with legal obligations, and maintain security.
  • Perform internal analysis for business improvement and research consumer preferences.
  • Share information with authorized third parties, such as service providers, to enable efficient delivery of services.

3.Disclosure of Information to Third Parties

Pansari Direct may share Your information with third parties in the following circumstances:

  • To comply with applicable laws, legal obligations, or court orders.
  • To protect the rights, property, or safety of Pansari Direct, its users, or the public.
  • With service providers, such as payment gateways, logistics partners, and IT support teams, to facilitate transactions and order delivery.
  • In case of a merger, acquisition, sale, or transfer of business assets, where user information may be shared as part of the business transaction.

Any third-party service providers engaged by Pansari Direct are contractually obligated to maintain the confidentiality of Your information and use it only for the purposes specified by Us.

4. Security Practices and Procedures

Pansari Direct prioritizes the security of Your personal information and employs reasonable safeguards to protect it against unauthorized access, loss, misuse, or disclosure. Key measures include:

  • Data encryption during transmission (e.g., for payment card information).
  • Limited access to personal information, restricted to authorized personnel on a need-to-know basis.
  • Implementation of technical and organizational security practices to safeguard sensitive data.

However, Pansari Direct cannot guarantee absolute security in the digital environment. You are advised to keep Your login credentials confidential and avoid sharing sensitive data unnecessarily.

5. Collection by Third-Party Sites and Advertisers

The Platform may contain links to third-party websites or services. Pansari Direct is not responsible for the privacy practices or policies of these external platforms. You are encouraged to review their terms and conditions and privacy policies before sharing any information.

Third-party advertisers or analytics providers may collect information about Your browsing activities through cookies or similar technologies to serve targeted advertisements. Pansari Direct does not control these practices and is not liable for their use of Your data.

6. User Discretion

6.1 Promotional Emails: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in such communications. However, You may continue to receive transactional emails or notifications related to Your orders.

6.2 Cookies: You can disable or reject cookies through Your browser settings. Note that some features of the Platform may be affected if cookies are disabled.

6.3 Deleting Information: You may request the deletion of Your personal information by contacting Pansari Direct at support@pansaridirect.com.

6.4 Modifying Information: You can update or correct Your information through the account settings on the Platform.

7. Amendments

Pansari Direct reserves the right to update or modify this Privacy Policy at any time. The revised Privacy Policy will be posted on the Platform, and Your continued use of the Platform constitutes acceptance of the updated terms.

8. Contact Us

If You have any questions, concerns, or grievances related to this Privacy Policy, You can reach us at: Email: support@pansaridirect.com Phone: 1800-114-110 (Monday - Saturday, 10:00 AM to 6:30 PM)

9. Grievance Officer

For any grievances, you may contact our designated Grievance Officer:

Name: Ms. Neha Arora
Email: support@pansaridirect.com
Phone: 1800-114-110
Address: Pansari Direct (A unit of Pansari Industries),
KHASRA NO. 33/9 & 33/12,
Main Bawana Road, Opp. Sector-16 Rohini,
New Delhi, India, 110042

Pansari Direct is committed to addressing grievances promptly and efficiently to ensure user satisfaction.